Background
Information Technology Services, Academic Media & Technology (ITS/AM&T) is providing the collection of services known as Research.Yale.Edu to fill a perceived need in our service offerings. These services are meant to complement, enhance and augment basic services that are already provided in many cases.

Space and accounts for a web presence can already be acquired on the institutional web server www.yale.edu. But there are quota limits that many groups find restrictive and no provision for running CGI scripts or other more customized web applications. Classes.yale.edu is available to service the needs of those who are actively teaching courses at Yale and need web space and other services for instructional pursuits.

Research.Yale.Edu is designed to cater to those groups who need a higher level of service and customization but still want the advantages of having some one else professionally manage and maintain the overall services. There is a basic package of services that should meet the requirements of many user groups at a reasonable price.

Basic Terms
This Agreement is in effect for one year from initiation and automatically renews each year thereafter unless explicitly cancelled by one of the parties. In the event that either party wishes to renegotiate any terms or conditions of this Agreement, they shall notify the other party in writing of the proposed changes and, if required, a meeting to discuss the proposed changes will be held within fourteen (14) days of such notification. The agreement is a one year contract with no refund for early cancellation unless there is evidence of failure to provide required services. Payment is for the full year in advance at the rate of $10.00/month for $120.00.

Our (ITS/AM&T) Responsibilities
Under this Agreement, we will provide basic operation and support services as outlined in detail below. Premium/custom services are available and will be priced based upon staff availability as negotiated between ITS/AM&T and the client. At the basic service level, the full resources of ITS/AM&T will be available as necessary to maintain these services during normal business hours, Monday through Friday from 8:00AM to 5PM. Staff members are on call nights/weekends/holidays for fixing service interruptions. On-call staff will normally respond to off-hours service interruptions within 2 hours. Responses to questions and routine issues will be referred to the next business day. While no service can guarantee 100% reliability Research.Yale.Edu has been designed as a robust set of services and downtime should be both rare and minimal.

The Basic Service Package will be provided as follows:

1. One set of up to 5 login accounts (shell accounts) for the research group with a combined storage quota of up to 1 GB. Accounts can either be tied to Yale credentials (Netid) or represent a mixture of Yale and non-Yale collaborators. Users have the ability to sub-divide their space and manage permissions within sub directories as desired.
2. One major web "presence" or sub-directory that can have multiple branches underneath it (e.g. http://research.yale.edu/CCR).
3. Complete access to a wide variety of CGI scripting tools and methods including but not limited to:
   • Perl
   • Php4/3
   • Java (Tomcat)
   • Python
   • Tcl
   • C (gnu compiler)
   • MySQL
   • PostgreSQL
   • Basic Web statistic reporting
4. Mailing list support through Mailman
5. Ability to securely transfer files through SSH, secure(kerberized) ftp, and windows and macintosh file sharing.
6. File system backup on a daily basis

We will also respond to trouble calls from client point-of-contact(s) for service(s) covered under this Agreement. The preferred method is through an electronic trouble ticketing system.

Systems software upgrades, problem tracking and resolution. Security issues and their resolution will be tracked by us as the central point of contact with the Information Security Officer.

Excluded services, include, but are not limited to, the following:

1. File space will not be NFS mountable.
2. Printing from shell accounts.
3. Support for MS Frontpage extensions.
4. Local mail storage or clients for mail processing. We're happy to accept and deliver mail to other places and even let you use procmail to do fancy sorting and processing but there will be no pop, imap, pine, mailx or anything like them.

Increased quantities of service -- If the client simply needs more storage or more shell accounts we can scale the resources accordingly at incremental costs. For more additional information on costs and charges for this service, please click here.

Custom services: As noted above we stand ready to contract for additional services in many areas (custom scripting, database support, web design and maintenance, streaming media services). By their nature these services require a custom consultation and a specific price quote for your needs, which we are happy to provide.

• Act as the authorized technical contact point(s)
• Act as authorizers service requests for client

Client maintains final authority over the content material and must maintain awareness of their responsibilities under University guidelines and policies such as the Information Technology Appropriate Use Policy.

Client will never be allowed root or physical access to the system.

Other Terms and Conditions
We will make every reasonable effort to meet the needs of Client in providing services outlined in this Agreement. However, we will NOT be held responsible for investigating or resolving problems not defined in this Agreement and/or which existed before the initial term of this Agreement and/or which scripts or software not covered by the terms of this Agreement. Local client contact(s) will be notified in person or by electronic mail within twenty-four (24) hours of any client request which cannot be honored under the limitations of this agreement.

This Agreement covers staff and resource costs as defined only. Any additional replacement parts, software, equipment, and/or maintenance costs are the responsibility of the client.